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Parent & Guardian Connection Tool: Frequently Asked Questions 


What is the purpose of the Connection Tool?

The UVA Dual Career Program’s Parent/Guardian Connection Tool facilitates connections between UVA employees who are facing childcare/school challenges due to Covid-19. We recognize that many families’ plans for childcare and school are likely more complex than ever.  The Connection Tool is designed to facilitate connections that might otherwise be made in the workplace.  This will enable parents/guardians to share resources, strategies, and opportunities around childcare during this unprecedented time. 


Who is eligible to use the Connection Tool?

UVA Employees (Employees of UVA, UVA Health System, and University of Virginia Physician’s Group) and UVA graduate and professional students are eligible to participate.   


How do I access the Connection Tool?

After you have submitted a registration form, an email will be sent to you with instructions and a link for accessing the Connection Tool.

Please allow up to 72 hours to receive this email as your information must be mapped before you are able to view connections. 


What information will be available for others to view in the Connection Tool?

If you choose to opt into the Connection Tool, you consent to the sharing of your name, UVA email address, child(ren)’s age range(s), elementary school district, connection priorities, and whether you are a newcomer with other, similarly situated UVA employees. 

This information will be available in the Connection Tool to UVA employees who:

  1. Have also opted into the Connection Tool,
  2. Live in the same high school district as you, and
  3. Have a child the same age range as yours.

Your information will only be available to the subset of UVA employees using the Connection Tool who meet all the above criteria.  


How else will my information be shared?

The UVA Dual Career Program may share a summary of the general trends and questionnaire responses with UVA leadership (including UVA HR and the Provost’s Office) for purposes of identifying trends, key needs and possible supports and solutions. This information will be shared anonymously and will not be attributed to individuals.


How long will the Connection Tool be active or my data be stored?

We plan to pilot the Connection Tool through February 28, 2020.  At the end of that time, we may ask that you opt-in/ opt-out of continued participation.  Your information will be destroyed 3 years after the end of fiscal year in which you cease using the Tool, according to UVA Records Management Series Number: 101-200550.



How might I use the Connection Tool?

We hope the Connection Tool will help to foster a sense of community and allow you to form connections you may otherwise make in the workplace.

We encourage you to email your connections to learn of resources, share ideas for school/childcare options, welcome newcomers, and more.  For a full list of acceptable uses of the tool, please the Connection Tool Terms of Use.


What will the Connection Tool not be used for?

Inappropriate uses of the Connection Tool include excessive email traffic, marketing of for-profit childcare, and activity inconsistent with UVA policies concerning employee conduct.  For full details, please view the Connection Tool Terms of Use.


I am not sure how to start a connection.  Do you have any suggestions?

We encourage you to email any connections you find.  Other participants who have identified similar priorities are likely as eager to connect as you are.


I would prefer to be contacted on a personal email instead of a work email.  Is this possible?

The Connection Tool only utilizes your email.  However, if you feel comfortable, you may share alternative contact information with your contacts if you wish to do so.


If am not the primary caregiver in my household.  Can the primary caregiver sign up instead? 

Only UVA employees may sign up for the Connection Tool.  Once connections are formed, you may help facilitate additional contacts with the primary caregiver in your household.


How often are connections updated?

Connections are mapped into the system as we receive them.  We recommend checking for new connections once a week.


May I opt-out of the Connection Tool after I have agreed to participate?

Yes, if you wish to opt-out, please complete this opt-out request.  Requests will be processed promptly.


Technical Troubleshooting 

I am not sure how to access the Connection Tool.  How do I get started?

After you have submitted a registration form, an email will be sent to you with instructions and a link for accessing the Connection Tool.

Please allow up to 72 hours to receive this email as your information must be mapped before you are able to view connections. 


I have accessed the Connection Tool but do not see any connections.  What should I do?

First, please be sure that you have clicked in to “Login with Smartsheet Account”. 

If you have done so and see the screen below, including column headings, please ensure that you have clicked into the correct zone corresponding with your information. 

If you are in the correct zone but do not see any connections, (including your own information), please email


I have accessed the Connection Tool and see my information, but no other connections.  What should I do?

If you can see your own information, you have correctly completed the login.

As this is a pilot program, it may take time to build connections.  Check back at least once a week to see if any additional connections have been added in your district. 


I accessed the Connection Tool but see a completely blank screen.  What should I do?

If you see a completely blank screen (i.e. no column headers) when you access the tool, check which browser you are using.  The Connection Tool is compatible with Microsoft Edge, Firefox, and Google Chrome.  It is NOT compatible with Internet Explorer or Safari. 


I use a UVA Health, Darden, Law, or McIntire email extension and am not sure if my primary alias is set up.  What should I do?

If you typically use an extension, and do not believe that you have set up your as an alias, please follow the instructions under “create your primary alias” first. 


I am still having trouble accessing the tool.  Who can I contact for help?

Please email with any further technical questions.




How can I sign up for the newsletter?

If you have not already signed up to receive the newsletter, you may sign up here.


Do I need to sign up for the Connection Tool to sign up for the newsletter?

No, you may sign up for the newsletter only.  We would appreciate knowing your “connections of interest” on the intake form as this will help us identify areas of greatest need and allow us to target our outreach. 


I opted into the newsletter and no longer wish to receive it.  How may I opt out?

Scroll down to the bottom of the newsletter.  Follow the link that says “Unsubscribe” to unsubscribe. 


I know of a helpful resource for the newsletter.  Who may I contact?

Please email with any resource suggestions.  Please note that the resource you share is not guaranteed to be included in the final newsletter. 


Do you endorse the resources referred to in the newsletter?

No.  While we try to ensure that the information and resources that we share are likely to be helpful to participants, we do not conduct background checks or vetting of the resources we share.  We ask that parents and guardians use the same care, reference checks and other precautions with these resources that they would with any childcare provider or in any setting where children may engage with adults or other children.



I have a need that is not met by the Connection Tool or Newsletter.  What other resources are available at UVA?

UVA HR maintains dependent care resources at

UVA HR maintains an Employee Community Resources Service to help members of the UVA community connect with local organizations who can assist with basic needs such as housing, clothing, utilities and food, as well as assistance with personal budgeting and finance strategies.  Learn more at